I have purchased wrong item

Envato Customers Purchases and Subscriptions
1

I have purchased wrong item. Can anybody help ?

2

please can you elaborate more details what you have purchased and why wrong item

3

Hello again. I am not better at IT side. I had purchased another website last year from entrada. But seems like it was a wordpress website. Today I incorrectly purchased html and sent to my friend to install. He told me it will not work for us as we need wordpress. At this point I am not asking for a refund but if possible to change the products to wordpress ones. I really have low budget and it is difficult for me to purchase a new product. I would appreciate your help. Thank you.

4

Hello again. I am not better at IT side. I had purchased another website last year from entrada. But seems like it was a wordpress website. Today I incorrectly purchased html and sent to my friend to install. He told me it will not work for us as we need wordpress. At this point I am not asking for a refund but if possible to change the products to wordpress ones. I really have low budget and it is difficult for me to purchase a new product. I would appreciate your help. Thank you.

I have attached image of products I have purchased.

envato.png

5

Hi

you re some lucky because your purchased html template author also has wordpress version theme named ‘Entrada’. So, I think if you contact the author and tell them you will need wordpress theme but purchased html template. hope they will help you. tell them you will purchase wordpress theme but you need refund for html template.

Contact author here:

Thanks

6

Thank you for your feedback. But I don’t know how to contact the author directly. I cannot find his email or phone number. Can you help me?

7

I have given you link in my last reply. go to that link there you will see a button go to Author Support. click on that button.

8

Thank you I already wrote to supports.