I have not been receiving notifications of plugin uploads

Envato Customers Web and Code
1

I have two plugins installed from Codecanyon, and I have not been receiving any notifications of plugin uploads, I confirmed that my email is correct on my account settings, and I still don’t receive notifications, it used to be linked to an other email of a colleague that is no longer with the company, so wondering who can I contact to confirm if the correct email is linked to the update notifications

2

Do you mean updates? Check if you’re subscribed for the emails.

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image1576×904 78.4 KB

3

Thanks for the prompt reply. I just checked my notification settings and they’re enabled, on both, the account settings and each plugin, but I still don’t receive any notifications of plugin updates

Item update notifications
Item update notifications919×678 52 KB

Plugin notifications
Plugin notifications843×733 66.6 KB

4

The item author also needs to check “inform” box after the update. If they don’t, you won’t receive the emails.

5

You should ask the item Author. Author should check the checkbox for customer notification when they will upload any update.