I have mistakenly purchased Magento instead of wordpress theme. I already sent a request to Author, but haven’t got any reply yet. Please advise.
Hopefully the author will reply to you soon. If they haven’t got back to you in a few days, please open up a Help Ticket at Envato Help and Support
The author havent got back to me, therefore I would like to open a ticket with Envato.How do i escalate dispute ?
Please use the link I posted above to contact our Help Team.
I have contacted help team, and they have responded. Author refunded the money. Thank you very much for your help.