i have a problem after payment

Hello ,
i have a problem after payment

I bought this product
I didn’t see the products I purchased on the Downloads page or the Product page
I did not receive a notice or purchase invoice
My account was debited

see attachment

help me please ,


Please open a Support Ticket via Envato Help and Support. They will be happy to help. Thanks!


i opened support ticket , and i didn’t receive any reply .
since 48 hours