I can't un-register avada to change domain

Envato Customers Purchases and Subscriptions
1

Hi there,

I do have an avada licence, and have seen that recently we need to register using the purchase code ; ok.

I was doing some test on a test site, and use the purchase code to update avada there.

Then I have set what I wanted on a new server and a new domain.
And I obviously wanted to register my avada theme.

The fact is that it asked me to unregister the other domain.
I have did it on the old domain, but I still can’t add my purchase code on the new one.

Now I have deleted my old site; and still can’t add my purchase code on the new one, it keeps telling me it is used elsewhere.

I’ve been crowling hours, trying to reinstall some various test-site version on various url but can’t unregister any anymore; which seems normal as I already unregistered once.

I’m stuck, so please theme forest, unregister my domain associated with avada so I could install it on my new domain

(this is getting me nuts after a day of re-install of test site, ssl, domains and I don’t even know what I’m doing anymore)

regards

2

Contact the theme author to get the support if you still have the valid support period.

4

I have the same problem

5

@ThemeFusion Can you help solve this issue?

6

Changing the domain is only allowed if it’s a transfer from staging website to live website.
If you’re using the item for long time on a different project then the project is over, and if you want to use the same license with a different project, you need to purchase a new copy.

If your case falls under the staging issues, you can contact the author. ( not through Forum )

7

Well I’m facing the Same problem, Is there any solution ?

8

Contact the author for support.

9

Register your Avada license at my.avada.com - then manage your license at Login – My Avada there you’re able to edit your attached URLs :sunglasses::v: