The Download starts but then keeps loading for hours and nothing happens. I don’t know what to do and the support team is just the most inefficient support service I have ever encountered. Does anyone know what I can try to fix this ?
Are you referring to importing the demo data? There may be several reasons but it’s usually the demo data is removed from the author website.
( Assuming it’s from Elements, most of the WordPress themes are not really up-dated )
Check this documentation:
https://radiustheme.com/demo/wordpress/themes/classima/docs/
It may be that you need to manually import the demo content, in which case this should be in your sample data folder
Right now I’m encountering the same issue, it being over 12 hrs but the file won’t finish extraction. It is not like the older, older version this will have been fixed by now