The Download starts but then keeps loading for hours and nothing happens. I don’t know what to do and the support team is just the most inefficient support service I have ever encountered. Does anyone know what I can try to fix this ?
Are you referring to importing the demo data? There may be several reasons but it’s usually the demo data is removed from the author website.
( Assuming it’s from Elements, most of the WordPress themes are not really up-dated )
Check this documentation:
https://radiustheme.com/demo/wordpress/themes/classima/docs/
It may be that you need to manually import the demo content, in which case this should be in your sample data folder