I can't download purchase

tips-and-tricks

#1

I purchased a program template and it will not download and I need to have these printed for a program tomorrow please someone help me


#2

Hi,

Does it say anything (Error message or something) ? Are you sure you are downloading it from the right place
( http://themeforest.net/downloads as example ) and are you sure you’re not using any download manager ( https://help.market.envato.com/hc/en-us/articles/202500504?_ga=1.243552069.1528506712.1440260106 ) ?


#3

It says that Photoshop does not support the format of the image


#4

I am assuming you have managed to download the file then?

Are you sure it is supposed to be a PSD file? Link to the file on the marketplace?

What file format is the download?


#5

it just shows Main and License under the drop down box (download) and when I open it up it has 2 files that do not show anything but Photoshop and the 3 one says Pastor Anniversary Program Main and it is Adobe and it opens up fine


#6

but the Adobe one that opens up is just my invoice


#7

If you open ‘Main Files’ what files do you see?

Are any of them a .psd file?

What is the link to the file on envato?