i can't buy a subscription for envato elements

Hi, I’m from Nigeria and I wanna purchase a 1 year subscription to Envato Elements for Unlimited Downloads. I’ve tried making my payment with a credit card (master card) and every time it says “something went wrong”. I’ve tried multiple times, checked that all my info is correct and waited a while in between attempts and nothing is working. I’ve googled and Nigeria does not seem to be a restricted country. I did not enter a VAT number since it’s my understanding that’s only relevant for businesses to avoid paying the tax fee. My account is activated and I do have funds on my card.

How come I can’t buy a subscription?

Hello! This is a forum for members of the Envato community. Your problem is better resolved through customer support:

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