I Added Couple of Photos to My Collection Folder

A month ago, I created a collection folder and added couple of photos a client wanted me to use in a collateral I’m designing for them from Photodune. We calculated the cost everything. Now that the client has sent me the money to purchase these photos, when I click on the collection folder I only see one photo even though I added 5 photos. The total in the collection even says 5, but when I clicks to enter the collection, I only see 1 photo. This is my first time experiencing this. I really need to purchase those particular photos. Any idea why the total is 5 but only one showing in the collection? I’ve been looking everywhere on Envato website but I can’t find any means to contact them directly about this bug.

Hi @lotsonj. Sorry to hear that you’ve run into problems - the PhotoDune library has been going through some major changes over the last couple of months - I suspect that what’s happened is that the missing images from your collection have been removed from the library since you originally added them to the collection.

The collection total may still show the original number of photos by counting things that have other records in our system (unpublished items, rejected items, etc) - but only the items that are currently available for sale will be shown in the public-facing collection page.