How to restored the locked out account?

There is problem that I can’t access to my account.
The error message is : “Sorry, it looks like you’re currently locked out of your account. Please contact Envato Support for more details.”

I’ve alreadt visit this page ,but still dont know how restored my account.

what should I do the next.
Is anyone can help?
Thank you.

If you have submitted the ticket then wait for the staff response.