I have two Envato accounts (A and B), I bought a Wordpress theme (Charity WP) with account A, downloaded and installed it locally. The theme requires registration when setting up by connecting with Envato. I did this, but I accidentally connected using account B. Now I get the error message “No item. Please check again at https://themeforest.net/downloads”. I can’t find away to disconnect account B so I can connect account A.
The theme providers (ThimPress) said they can’t help and I need to get help here.
Any help would be appreciated