HELP urgente

could someone help me, i just compared a theme and when downloading it is totally different from what it shows in the layout, how do i ask for a refund i don’t want that theme.

Hello, Laine Sil!

To get started, I recommend that you contact template author.
Maybe you installed template incorrectly and now it is different from demo?

WordPress themes do not look like the demo out of the box (it’s the same with any WP theme). You have to apply demo content and set up the theme e.g. navigation, widgets etc. to achieve this.

The process will be covered in the theme documentation.

FYI generally themes will not include the images you see in the demo and instead have these substituted with placeholders.


Before demo import you have to do something like this:

  1. install theme.
  2. theme will recommend you to install recommend theme bundle plugins install and you have to install those plugins (plugins included witht the theme bundle).
  3. may be your theme will ask you to register the theme license for getting bundle plugins install features and for demo import. So, you have to register the theme using your purchase code or as theme required.
  4. then you will be able to import demo as like demo site. you will/can get demo import options in theme options.

Please check the theme documentation hopefully you will get necessary help in documentation.

If you have still problem the best way to get the support is Contact your purchased theme Author. How to Contact Author and let them know because Item Author are best expert about their Item functionality. Don’t worry just contact Author. Author will be very happy to assist you.