With all due respect, but I think that the one who has to change their way of thinking is you, because you tell me to talk to them to ask for their help. Since those points are not clear to me, maybe for you they are, since you work or are part of Envato, since you are a moderator.
I ask for help and I am denied. I got in touch with them and gave you the proof of what they responded to me, and in turn I put what was happening in the forum to them.
And that about modifying other people’s code, we will talk about it later, since that is a separate issue and very difficult to make understood.
So again I ask for help to solve these problems, and now I do demand that they tell me where I am wrong. Since one is not born knowing, and when you ask for help they tell you that you are capable of doing it. So no friend, it’s not like that.
If you don’t know something, you have to ask, and as a general rule there always has to be an answer.