I had bought a theme recently, its wordpress theme is not getting install. Tried to contact the support, but it does not work. How can I create support ticket as Goodlayer support says purchase code is not aligned with the purchase. I have seen similar problems on the forum for other people also.
You can ask your query directly to the Item author by posting comments going through the Item Comments page.
Or send them a direct email going through the author profile page, there you will find a contact form.
I have tried author support site, but that it not working. They do not have direct email as well.