Error Download Themes - (504 Gateway Timeout Error)

slackmod · April 15, 2020, 7:02pm

There is an error when trying to download any theme already acquired.

rosssimpson · April 15, 2020, 11:28pm

Hi @slackmod,

We’re aware of the issue and are currently investigating it. Updates will be posted to https://status.envato.com/.

Thanks for raising it!

rosssimpson · April 16, 2020, 1:40am

This is now fixed, apologies for the inconvenience!

taufiqurrohmansuwart · April 16, 2020, 3:10am

i already purchased some power point template but it doesnt appear in my download… can someone help me?

mgscoder · April 16, 2020, 6:03am

Hi @taufiqurrohmansuwart you don’t have any account in envato market (as like themeforest, graphicriver). from where you have purchased some power point template!

taufiqurrohmansuwart · April 16, 2020, 6:26am

i have it.

. In my payment history transaction im already bought some stuff. But it doesnt appear to my download. Should i pm you?

mgscoder · April 16, 2020, 6:34am

Hi

Please open Help ticket and let them know. Envato Customer support team will be happy to assist you.

Thanks

taufiqurrohmansuwart · April 16, 2020, 6:42am

Ok thank you