Avada Theme Registration - Cannot get token (504 Gateway Timeout Error)

mohamed_shamhaan · February 12, 2020, 8:52am

Hi There, I purchased the avada themeForest Theme from the Envato market today.
But when i tried to register, i was unable to get and API and keep getting the 504 Gateway Timeout Error.

This is my second purchase of the same item and it worked perfectly fine the last time. Any Idea Whats happening? the status page shows that all systems are up and running.

Any Help would be appreciated. Thanks

unlockdesign · February 12, 2020, 9:07am

Hi,

may be Envato System is updating…
This is Envato Market Status
https://status.envato.com/
This site is showing under construction!
https://build.envato.com/my-apps

Wait for update & lets tagging Envato Engineer team @rosssimpson he will update you about solution

Thanks!

thehp · February 12, 2020, 9:11am

API is down for quite some time now.
I wonder if anyone at Envato knows about this, because no update on https://status.envato.com as well.

chiarelliarreda · February 12, 2020, 9:27am

Hi there, when I try to take a personal Token code for Avada theme, the Envato API page go offline with 504 error. Whats the problem? Thanks

mgscoder · February 12, 2020, 9:33am

Hi

Currently api server is down. envato engineering team @rosssimpson will fix soon.

Thanks for your patience

teresatorrents · February 12, 2020, 9:09am

Hello, I’ve buyed and installed this theme, but I can’t activate it. See attached below.

Can you help me? thank you.

Best regards,

Teresa

unlockdesign · February 12, 2020, 9:11am

Keep eyes on this thread you will be get solution soon.

skyline85 · February 12, 2020, 9:50am

Hi, today I just bought the Pennews theme from Envato Market. I’ve tried registering many times but always get this error 504 gateway timeout. I really need it to be able to quickly finish my work.

mgscoder · February 12, 2020, 9:56am

Currently api server is down. hope api server will back to live soon.

Thanks for your patience

ri2014 · February 12, 2020, 9:54am

Hi,

I just purchased the theme https://themeforest.net/item/pearl-true-multiniche-wordpress-theme/20432158

But after installation, when I generate the personal token it gives ‘504 Gateway Timeout’. it has been happening for a few hours now. Can anyone please help?

Thanks & Regards

avramm8 · February 12, 2020, 10:20am

Same for me, PenNews! theme.

Laborator · February 12, 2020, 10:20am

This problem is only happening for new users only that want to activate a theme for the first time. When I try with a Themeforest user that has already activated the product before it is working.

Hope that Envato will fix this problem soon.

Thanks!

naynae555 · February 12, 2020, 10:43am

Same as my situation. Hope they will fix it soon

kenc007 · February 12, 2020, 10:44am

Same as my situation

Exploseo_Gregoire · February 12, 2020, 10:55am

Not working too…

MOPC · February 12, 2020, 10:55am

Same problem. I need working template as soon as possible.

ri2014 · February 12, 2020, 11:24am

Sorry, but can anything be done soon. We were on a timeline for some work and have lost a few hours. Please help close this.

rosssimpson · February 12, 2020, 12:08pm

Hi folks, we’re investigating. Will update here when it’s fixed.

rosssimpson · February 12, 2020, 1:04pm

Hello ,

The issue affecting the API has been fixed and it should now be functional for everyone. We’re monitoring the situation to ensure it stays fixed.

Thanks all for reporting it!

Exploseo_Gregoire · February 12, 2020, 1:04pm

It’s work, thank you !