Does Envato REFUND annual subscriptions if I forget to cancel?

I started an annual subscription in 2018, used Envato for a while but moved on and forgot to cancel and so it renewed automatically for a whopping $198 USD just today. I honestly was not intending to use it again plus I am not a full time designer and cant afford this. There was no reminder email or an opportunity to cancel. The payment just snuck up on me. Need a refund urgently. Can you help pls?

You should contact support

If you have not downloaded anything under the new subscription then they may be ale to help


No I haven’t downloaded anything at all! I just submitted my request. Will let you know how it goes. Appreciate your help

@kjacquaye How did it go? Did you receive the refund?