I have Subscribed Envato Elements on 19th of oct. But I Selected Monthly Plan And It Charged money for Yearly Plan. What Should I Do Now?? I Agree to charge amount for 1 month and return the remaining amount. I am In Urgent need for money. Please Help Me …
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about envato element refund:
Having the same issue. I found 3 themes I was ready to download. I purchased the annual subscription - my credit card was charged and now all 3 themes are full price. It’s a very confusing product.
Hoping I can get a refund and just buy themes individually. I did open a ticket. Won’t continue to purchase until the refund is resolved.
This just happened to me, I was reviewing two themes and noticed the banner at the top and purchased only to find that none of themes I was looking at are not available under this unlimited subscription.
Turned a happy customer now into an unhappy customer.
How can I get a refund?
Iam in the same boat?? How to fix, I get no replies from this company.
I have the same issue I wanted to buy a monthly subscription and they deducted a year off my account. Please can someone contact me and help me with this request/
You need to try not to download anything and contact support Envato Elements Help and Support
Same problem, subed for a month only to find out that they bailed me for a yearly plan, canceled and waiting for a refund for days now, contacted the support team no word yet, its really confusing!
Make sure you inform support you’re looking to get a refund, just cancelling your subscription only means that it won’t be renewed at the end of your subscription period once the year is over.
im in the same boat. Anyone has an email to make the complain?
In most cases support will be able to help.
I can confirm, they just contacted me after a few days from cancelation, they issued a pro rata refund, u only have to contact them after cancelation