I’ve tried to get in touch with the purchase item author but with no reply? Not great …
You can contact with your purchase item author hope they will help you in this issue
Thanks, i’ll try that
Hi - I’ve tried to contact the author with no response… it’s been several days now with no help or support. Can anyone help??
But remember author are not responsible for item customization.
Here is helpful article about item support.
If they didn’t reply to you totally open a Envato Help Ticket and share details with Envato Support Team and raise a dispute against that author hope Envato Support team will help you.