Conrad theme

Envato Customers Web and Code
1

I’ve tried to get in touch with the purchase item author but with no reply? Not great …

2

HI,

You can contact with your purchase item author hope they will help you in this issue

Thanks!

3

Thanks, i’ll try that

4

Hi - I’ve tried to contact the author with no response… it’s been several days now with no help or support. Can anyone help??

5

Item support is author responsibility if they didn’t give you reply or support then you can ask for refund.
Can i get refund go to this article and how-do-i-request-a-refund

But remember author are not responsible for item customization.
Here is helpful article about item support.

If they didn’t reply to you totally open a Envato Help Ticket and share details with Envato Support Team and raise a dispute against that author hope Envato Support team will help you.

Thanks!