Can't get a single reply from affiliates@envato.com

I joined a few weeks back, and got a couple of (automated) emails from @emile_b about the program. I replied to each of them, one even came from Emile’s personal email address. No reply. I re-sent my messages, got no replies.

Has anybody successfully communicated with Envato’s Affiliate team?

I asked questions in support and received answers.