Cannot visit themeforest

Cannot visit the themeforest.net for a month, even i use VPN!
Jump to the security challenge page everytime i visit the site and no respond!

Hi @maliwei023!

Sorry about that – it’s unexpected. Can you tell us what geographical place in the world you’re connecting from (both with your VPN and without)? And perhaps send a screenshot of the error page you’re getting?

Alternatively, if you don’t want to leave that information here on a public forum, please open a support ticket and our customer support team will assist you privately. If you do this, please let me know here once you’ve opened the ticket and I’ll make sure it gets handled appropriately.

1 Like

It seems something wrong with the captcha.I connected from China without VPN, and I tried to connect though network node (HongKong,US,Japan,etc.) with VPN.
Here is the screenshot:

Hi again @maliwei023,

That looks like a problem with our upstream provider’s captcha service. In order for me to report it to them, I’ll need a little more information. Can you please capture a HAR file of that error? Instructions for doing so can be found here:

Once you’ve got the recording setup as described, please refresh the page so that the error occurs again, and then follow the instructions to save the file. Please don’t post it publicly here in the forums – either DM it to me directly, or create a ticket at the link I left you above and attach it there.

Once we have that I’ll be able to send it on to our provider and get them to investigate.

I apologize for the inconvenience, but since this issue is occurring somewhere between your computer and our provider’s network, we need this extra information.

Thanks!

1 Like

Thanks for your time. I captured 2 HAR files of the error. I have tried several times to visit the site, it processed very long time and the page was blank!
Thank you!

(Mod edit to fix broken attachments):

themeforest.net.har

{
  "log": {
    "version": "1.2",
    "creator": {
      "name": "WebInspector",
      "version": "537.36"
    },
    "pages": [
      {
        "startedDateTime": "2020-07-23T01:31:00.760Z",
        "id": "page_1",
        "title": "http://www.themeforest.net/",
        "pageTimings": {
          "onContentLoad": null,
          "onLoad": null
        }
      }
    ],
    "entries": [
      {
        "_initiator": {
          "type": "other"
        },
        "_priority": "VeryHigh",
        "_resourceType": "other",
        "cache": {},
        "connection": "808",
        "pageref": "page_1",
        "request": {
          "method": "GET",
          "url": "http://www.themeforest.net/",
          "httpVersion": "HTTP/1.1",
          "headers": [
            {
              "name": "Host",
              "value": "www.themeforest.net"
            },
            {
              "name": "Connection",
              "value": "keep-alive"
            },
            {
              "name": "Upgrade-Insecure-Requests",
              "value": "1"
            },
            {
              "name": "User-Agent",
              "value": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.89 Safari/537.36"
            },
            {
              "name": "Accept",
              "value": "text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9"
            },
            {
              "name": "Accept-Encoding",
              "value": "gzip, deflate"
            },
            {
              "name": "Accept-Language",
              "value": "zh-CN,zh;q=0.9"
            },
            {
              "name": "Cookie",
              "value": "__cfduid=d6b8f8db58a0a1705fe57dc4d1cab02ba1595396181; _ga=GA1.2.1105323439.1595467434; _gid=GA1.2.833489565.1595467434"
            }
          ],
          "queryString": [],
          "cookies": [
            {
              "name": "__cfduid",
              "value": "d6b8f8db58a0a1705fe57dc4d1cab02ba1595396181",
              "expires": null,
              "httpOnly": false,
              "secure": false
            },
            {
              "name": "_ga",
              "value": "GA1.2.1105323439.1595467434",
              "expires": null,
              "httpOnly": false,
              "secure": false
            },
            {
              "name": "_gid",
              "value": "GA1.2.833489565.1595467434",
              "expires": null,
              "httpOnly": false,
              "secure": false
            }
          ],
          "headersSize": 552,
          "bodySize": 0
        },
        "response": {
          "status": 301,
          "statusText": "Moved Permanently",
          "httpVersion": "HTTP/1.1",
          "headers": [
            {
              "name": "Date",
              "value": "Thu, 23 Jul 2020 01:31:08 GMT"
            },
            {
              "name": "Transfer-Encoding",
              "value": "chunked"
            },
            {
              "name": "Connection",
              "value": "keep-alive"
            },
            {
              "name": "Cache-Control",
              "value": "max-age=3600"
            },
            {
              "name": "Expires",
              "value": "Thu, 23 Jul 2020 02:31:08 GMT"
            },
            {
              "name": "Location",
              "value": "https://themeforest.net/"
            },
            {
              "name": "cf-request-id",
              "value": "041ae4c0710000eb0431ad2200000001"
            },
            {
              "name": "Vary",
              "value": "Accept-Encoding"
            },
            {
              "name": "Server",
              "value": "cloudflare"
            },
            {
              "name": "CF-RAY",
              "value": "5b71a3e0bce6eb04-LAX"
            }
          ],
          "cookies": [],
          "content": {
            "size": 0,
            "mimeType": "x-unknown",
            "compression": 0
          },
          "redirectURL": "https://themeforest.net/",
          "headersSize": 350,
          "bodySize": 0,
          "_transferSize": 350,
          "_error": null
        },
        "serverIPAddress": "104.18.30.233",
        "startedDateTime": "2020-07-23T01:31:00.754Z",
        "time": 1788.357000000739,
        "timings": {
          "blocked": 48.082000000242026,
          "dns": 0.015000000000000568,
          "ssl": -1,
          "connect": 211.74599999999998,
          "send": 0.2260000000000275,
          "wait": 1527.3859999998185,
          "receive": 0.9020000006785267,
          "_blocked_queueing": 5.9380000002420275,
          "_blocked_proxy": 0.4590000000000001
        }
      },
      {
        "_initiator": {
          "type": "other"
        },
        "_priority": "VeryHigh",
        "_resourceType": "document",
        "cache": {},
        "connection": "478",
        "pageref": "page_1",
        "request": {
          "method": "GET",
          "url": "https://themeforest.net/",
          "httpVersion": "http/2.0",
          "headers": [
            {
              "name": ":method",
              "value": "GET"
            },
            {
              "name": ":authority",
              "value": "themeforest.net"
            },
            {
              "name": ":scheme",
              "value": "https"
            },
            {
              "name": ":path",
              "value": "/"
            },
            {
              "name": "upgrade-insecure-requests",
              "value": "1"
            },
            {
              "name": "user-agent",
              "value": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.89 Safari/537.36"
            },
            {
              "name": "accept",
              "value": "text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9"
            },
            {
              "name": "sec-fetch-site",
              "value": "none"
            },
            {
              "name": "sec-fetch-mode",
              "value": "navigate"
            },
            {
              "name": "sec-fetch-user",
              "value": "?1"
            },
            {
              "name": "sec-fetch-dest",
              "value": "document"
            },
            {
              "name": "accept-encoding",
              "value": "gzip, deflate, br"
            },
            {
              "name": "accept-language",
              "value": "zh-CN,zh;q=0.9"
            },
            {
              "name": "cookie",
              "value": "__cfduid=d6b8f8db58a0a1705fe57dc4d1cab02ba1595396181; _ga=GA1.2.1105323439.1595467434; _gid=GA1.2.833489565.1595467434"
            }
          ],
          "queryString": [],
          "cookies": [
            {
              "name": "__cfduid",
              "value": "d6b8f8db58a0a1705fe57dc4d1cab02ba1595396181",
              "expires": null,
              "httpOnly": false,
              "secure": false
            },
            {
              "name": "_ga",
              "value": "GA1.2.1105323439.1595467434",
              "expires": null,
              "httpOnly": false,
              "secure": false
            },
            {
              "name": "_gid",
              "value": "GA1.2.833489565.1595467434",
              "expires": null,
              "httpOnly": false,
              "secure": false
            }
          ],
          "headersSize": -1,
          "bodySize": 0
        },
        "response": {
          "status": 403,
          "statusText": "",
          "httpVersion": "http/2.0",
          "headers": [
            {
              "name": "status",
              "value": "403"
            },
            {
              "name": "date",
              "value": "Thu, 23 Jul 2020 01:31:09 GMT"
            },
            {
              "name": "content-type",
              "value": "text/html; charset=UTF-8"
            },
            {
              "name": "cf-chl-bypass",
              "value": "1"
            },
            {
              "name": "cache-control",
              "value": "private, max-age=0, no-store, no-cache, must-revalidate, post-check=0, pre-check=0"
            },
            {
              "name": "expires",
              "value": "Thu, 01 Jan 1970 00:00:01 GMT"
            },
            {
              "name": "x-frame-options",
              "value": "SAMEORIGIN"
            },
            {
              "name": "cf-request-id",
              "value": "041ae4c66a000077ac9f9a8200000001"
            },
            {
              "name": "expect-ct",
              "value": "max-age=604800, report-uri=\"https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct\""
            },
            {
              "name": "vary",
              "value": "Accept-Encoding"
            },
            {
              "name": "server",
              "value": "cloudflare"
            },
            {
              "name": "cf-ray",
              "value": "5b71a3ea4f9677ac-LAX"
            },
            {
              "name": "content-encoding",
              "value": "gzip"
            }
          ],
          "cookies": [],
          "content": {
            "size": 5565,
            "mimeType": "text/html"
          },
          "redirectURL": "",
          "headersSize": -1,
          "bodySize": -1,
          "_transferSize": 86,
          "_error": "net::ERR_CONNECTION_RESET"
        },
        "serverIPAddress": "104.18.31.233",
        "startedDateTime": "2020-07-23T01:31:02.543Z",
        "time": 132984.48499999993,
        "timings": {
          "blocked": 1.2649999993439995,
          "dns": -1,
          "ssl": -1,
          "connect": -1,
          "send": 0.20499999999999996,
          "wait": 17522.89000000009,
          "receive": 115460.12500000051,
          "_blocked_queueing": 0.5299999993439997,
          "_blocked_proxy": 0.21400000000000002
        }
      }
    ]
  }
}

themeforest.net2.har

{
  "log": {
    "version": "1.2",
    "creator": {
      "name": "WebInspector",
      "version": "537.36"
    },
    "pages": [],
    "entries": []
  }
}
1 Like

Hi @maliwei023!

Thanks very much for sending those through. I opened a support ticket with our upstream provider and they inspected the HAR file, and unfortunately it looks like one of the requests they expected to be there is not there. Could I ask you to do this one more time and provide us with a new HAR file? Hopefully that one will contain the information they need to diagnose what’s happening here.

I received an rejected email.

[Envato Forums] Email issue – Attachment Rejected

Unfortunately some attachments in your email message to [“envato+406bdc00d559ff647dc7cb0e7161e1aa@discoursemail.com”] (titled 回复:[Envato Forums] [Envato Authors/ThemeForest] Cannot visit themeforest) were rejected.

Details:
themeforest.net.har: Sorry, the file you are trying to upload is not authorized (authorized extensions: jpg, jpeg, png, gif, svg, pdf).
themeforest.net2.har: Sorry, the file you are trying to upload is not authorized (authorized extensions: jpg, jpeg, png, gif, svg, pdf).

If you believe this is an error, contact a staff member.

According to the email upon,the .HAR files are not allowed to be upload. I toke a screenshot about the issue. It looks like this for all the time,I hope it’s useful…
Thank you!


rosssimpson Envato Engineering Team
July 23

Hi @maliwei023!

Thanks very much for sending those through. I opened a support ticket with our upstream provider and they inspected the HAR file, and unfortunately it looks like one of the requests they expected to be there is not there. Could I ask you to do this one more time and provide us with a new HAR file? Hopefully that one will contain the information they need to diagnose what’s happening here.

Hi @maliwei023,

That’s strange – I saw you were able to attach those HAR files the first time around, but not the second. Perhaps you could put them on Dropbox or some other filedrop site (making sure they contain no personal information) and just reply here with the links? Alternatively you can open a ticket, as discussed previously, and attach them to it.

Unfortunately these screenshots don’t include any new information; they look much like the session that was included in the previous HAR file.

Could I ask you to try this in a different browser and see if you have the same results? Also, perhaps try on a different network (e.g. tethered to your mobile phone) if possible. I’m just trying to isolate where the issue is.

Thanks a lot! I’m not professional, so I can’t provide any more professinonal information. And I apreciate your time for replying my email. What I can do is just waiting for the website getting nomal.
So, thank you very much! Have a nice day!

发件人:rosssimpson via Envato Forums envato@discoursemail.com
收件人:maliwei023@sina.com
主题:[Envato Forums] [Envato Authors/ThemeForest] Cannot visit themeforest
日期:2020年07月23日 22点53分

rosssimpson Envato Engineering Team
July 23

Hi @maliwei023,

That’s strange – I saw you were able to attach those HAR files the first time around, but not the second. Perhaps you could put them on Dropbox or some other filedrop site (making sure they contain no personal information) and just reply here with the links? Alternatively you can open a ticket, as discussed previously, and attach them to it.

Unfortunately these screenshots don’t include any new information; they look much like the session that was included in the previous HAR file.

Could I ask you to try this in a different browser and see if you have the same results? Also, perhaps try on a different network (e.g. tethered to your mobile phone) if possible. I’m just trying to isolate where the issue is.

Hi @maliwei023,

Sorry for the delay. I’ve corresponded with our upstream network provider a couple of times on this, and the behavior is unusual.

Here are a few things you can try, please let us know if any of them work:

  1. Try using a different browser than Chrome, in case it’s an extension or something in your profile.
  2. Try using a different network (e.g. tethering your phone to your computer)
  3. Try using a different computer.

If the site works properly with any of those suggestions, it will help us narrow down the cause.

Thank you for repling me again. Now I can visit your website normally, because I came back to Chongqing. I couldn’t visit the site when I was in a work trip in another province. So now problem solved and I appreciate for your asking!
Thanks again! Have a nice day!

| rosssimpson Envato Engineering Team
August 5 |

Hi @maliwei023,

Sorry for the delay. I’ve corresponded with our upstream network provider a couple of times on this, and the behavior is unusual.

Here are a few things you can try, please let us know if any of them work:

  1. Try using a different browser than Chrome, in case it’s an extension or something in your profile.
  2. Try using a different network (e.g. tethering your phone to your computer)
  3. Try using a different computer.

If the site works properly with any of those suggestions, it will help us narrow down the cause.