canceling my paused subscription

Envato Customers Video and Motion Graphics
#1

I need to cancel my subscription.

I read that I should find the link to do it in My account page, but it is isn’t there, maybe because the subscription is paused at the moment?
I would need help soon as I will start to be charged again in a few days.

Thanks,
Hulda

#2

Hi

You are always open to cancell your subscription at any time: https://help.elements.envato.com/hc/en-us/articles/360000621563-Cancelling-Your-Subscription.

Thanks!

#3

Hi,
thanks for your reply.
As I wrote though, I don’t have that link in my Account page, I suppose because my subscription is paused… so I can’t do nothing at the moment, neither reactivating it nor cancel it.
Do you know how I can cancel it?
Thanks.
Hulda

#4

Hi

I don’t know about paused account. Paused is not mean the status of cancel subscription! Please contact Elements Support and let them know. Elements Support Team will be happy to help.

Thanks!