Cancel subscription

Hi, guys!

The buyer has purchased our plugin, but wants to cancel subscription. Is there a way to cancel his subscription and return the money on Evato ?

Thanks

Like a refund?

Not really - then changing their mind is not grounds usually for a refund https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

They can use the sun it ticket link at the bottom of that link to ask support but there is no guarantee

Thanks, for quick reply! I will send this link to the buyer.

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