BUG in the soft rejection. Frozen item.

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#1

Really need help of the Envato comunity.
A week ago I uploaded my new flyer design and received a soft reject. After I made all the changes - I uploaded for review & my flyer was frozen.
It took 5 days, my other design was already loaded and received approval, but the old one is still not active.
No changes. Tried to write in the comments to the reviewer - no result. It`s still in "Hidden Items"
What should I do?

#2

Today my item was finally approved. Thank you Envato :wink: