I took over maintenance of a site that has Betheme installed (1 license purchased). I have not been given any details of the license purchase and I only can see in the Wordpress dashboard that the theme is registered.
The theme needs to be updated (we have 21.9.7 and the newest is 27.0.7). However, when I try to run the update I get " An error occurred while updating Betheme: The package could not be installed. The package contains no files." Apparently this indicates that there is a problem with the license.
What can I do? As I mentioned I have not been given any information about the purchased license and I can’t get hold of the company which originally built the website.
Many thanks for your help