AVADA transfer a license to another hosting in the same domain

I have a regular license since 2015 and used for a domain. For the reason of the change of hosting.
After taking down the previous web page on the previous server, we have opened another WordPress with the same domain with the same license, and it does not allow me to register.

The purchase code is already being used on another domain.

We have confirmed the license is the only one. And Token Number also correct.

Can you give us the solution?


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