API.envato.com

Envato Customers Purchases and Subscriptions
1

This cant be connected to since yesterday : API.envato.com

I have many sites using themes from envato that use the api to authenticate and its now blocked.

have contacted my hosting provider and they have tested many different ways even disabling firewall etc to see if it connects and nothing.

They tell me its an issue with envato, have submitted a ticket and still no response.

E

2

Hi,

take a look on this article hope you will find API Key


https://build.envato.com/api/

Or wait for support team reply hope they will reply to you soon.

Thanks!

3

Thanks for the feed back, its NOT an api key issue. I have api keys for my sites the issue is api.envato.com is NOT responding.

4

okay then wait for support team reply hope they will help you out from your issue.

5

Hello @expatman,

The API looks functional to me. I’ve replied to your support ticket with a request for some further troubleshooting details. Hopefully we can track this down shortly!

2 Likes
7

This is my hosting company’s response:

Unfortunately, we are not seeing any evidence of this being blocked. We are able to reproduce this issue but we are not seeing any errors displayed or logged in regards to this being blocked in the firewall or ModSecurity rules from today or our tests. We even temporarily stopped the firewall entirely to test and it still had the same issue.

We are able to curl the api gateway domain without issues from the command line as well. Which indicates this is some kinda issue on the remote end most likely.

expatads@az1-ls3 [~]# curl -Iv http://api.envato.com

HEAD / HTTP/1.1
User-Agent: curl/7.29.0
Host: api.envato.com
Accept: /

< HTTP/1.1 301 Moved Permanently
HTTP/1.1 301 Moved Permanently
< Date: Wed, 29 May 2019 05:22:45 GMT
Date: Wed, 29 May 2019 05:22:45 GMT
< Connection: keep-alive
Connection: keep-alive
< Cache-Control: max-age=3600
Cache-Control: max-age=3600
< Expires: Wed, 29 May 2019 06:22:45 GMT
Expires: Wed, 29 May 2019 06:22:45 GMT
< Location: https://api.envato.com/
Location: https://api.envato.com/
< Server: cloudflare
Server: cloudflare
< CF-RAY: 4de6084d083a39ce-PHX
CF-RAY: 4de6084d083a39ce-PHX

<

  • Connection #0 to host api.envato.com left intact
    expatads@az1-ls3 [~]#

We also disabled all the plugins temporarily to test and also tested with WordPress default rules and this also had no effect.

Seems like other people have had this problem before we recommend reaching out to them and having them investigate. Once they let us know what this error means and how it’s being blocked we can look further.

Regards,
Mike

8

Hi

Do you have any additional news about ? Think it also touched us, and the envato API is responsible not stable .

Thanks

9

Turns out is was my hosting company’s issue, they resolved it.

1 Like
10

Hi @Templines,

Can you provide some details about the issue you’re seeing? I don’t see anything obvious wrong with the API at the moment (I ran some manual tests, plus we have monitoring, alerting, and a suite of automated tests that run continuously). Not to say you’re not experiencing a problem, but I don’t see anything wrong from our end.

Ideally you should open an author support or customer support ticket so we can properly track and work this issue.

1 Like
11

Hi ,

Yes, you can find more details in the ticket [Removed By MOD]. We still haven’t received a response . This happens wherever we use the API and on different servers . The answer that we get from API “Too Many Requests” and it starts to work after about 10 reps .
Thanks

12

Hi @Templines,

I’ve just found the support ticket and replied to it. My guess is that you’re exceeding the rate limit, but let’s take the discussion to the ticket.

1 Like