Anyone can help with Theme issues for a website? Theme Forest can you please answer and help things sort out? your customer service is really bad
What problems do you have, usually the author of the theme is responsible for theme’s bugs and documentation.
It’s a css problem, you can add custom css if the theme supports it.
.bw-content-shop .products .product:nth-child(4n+3){ 0 3% 2.992em 0 !important }
You should better submit a ticket to the author and ask him to fix this problem.
You will also need to sign in using the acocunt which purchased the theme (you have no buyer badge on this acocunt) or if you bought it as a guest then find the purchase code info for the author to be able to help
In case of interest: