An Unlimited Subscription Placeit user but cant even download my design

i have just subscribed Placeit by envato for unlimited subscription on 23rd June. I only use it today but when i click download for my design, i was asked to buy it. It is suppose to be unlimited downloads

It’s unlimited from NOT the main marketplaces like themeforest or graphicriver.

Were you looking there?

I subscribed unlimited subscription for, supposed i got unlimited downloads for my designs

Hi @splendidpod,

Please open a support ticket with Placeit via - that’s the most direct way of reaching the right team.