AE Template Not Working

My client downloaded a template that he wants me to use, and when I open it, there are elements missing. This is the file: https://elements.envato.com/metallic-crystal-logo-text-reveal-V5A2N3R

When I open it, it doesn’t have any of the animated crystals, just the background and light flare. I’m on a super tight deadline and client is insisting on using this template. Please help!

He’s probably just sent you the actual After Effects file rather than a project folder which contains any required assets and the AE file. Double check he’s sending you everything he has.

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He did send everything, and I even downloaded it myself with my own account. It requires Element 3D, but those effects aren’t working. I’m working in the latest version of CC for Mac, so I don’t know what the problem is.

Hi, make sure you have Element 3D installed on your Mac and when opening the project files, link the missing asset on Element 3D panel.

Yes, I do, and I did reconnect any files that needed to be relinked. It shows that the effect is there in the project window and timeline, it just doesn’t do anything.