I purchased the AE FaceTool from VideoLancer in may 12 2020 and i can no longer find my purchase download on my account i am very upset
You have to click on ‘Confirm your email’ (see your screenshot). After confirm the item will be listed in your envato market download page.
I clicked confirm and it sends me to your site saying error
Please open Help ticket and let them know. Envato Customer support team will be happy to assist you.
I already submitted a ticket
i already submitted a ticket
as you have submitted ticket they will reply you and assist you as quickly they can. Please keep patience they will reply you. Thanks