About Refund

I bought Theme from Themeforest. But Item have severely problem. Now I want To get refund against the theme but I cant Apply For refund. It show As like image

I purchased an Item .
Please help me .

You can request a refund here: https://themeforest.net/refund_requests/new
have you tried in the above page url?

Looks like you might be logged into a different account than the one you used to make your purchase.