a 500 Internal Server Error

facing problem
a 500 Internal Server Error
please help me out

Almost certainly this is a hosting related issue - you should start by talking to them

I already contact with them and regarding there side all is ok and its some matter from theme which i uploaded
What should i do now


Each item has a “support” tab at the top of its Details page on the marketplaces. Some authors have a simple contact form, others have entire support forums, so this tab will guide you to the proper place. The “500 Internal Server Error” page you’re seeing means the Website is causing a fatal error. Usually, this can caused by an outdated version of PHP, but it could be potentially something else.

Before contacting the author of the Item, you should contact your web host to get some useful details:

  • Ask them for the exact error message causing the website to fail.
  • Also ask them to ensure your website is running PHP 7 or newer.

If hosting provider let you know that error is coming from the Website script then Contact your purchased Item Author. Contact Author and let them know.


You could try contacting the author or look on Google but almost always this is hosting related and I’d be suspicious that they may just be covering themselves