XTRA- Theme

I have problems with the XTRA theme, it can not import demos, it comes the hint: Please activate your theme from
Dashboard> XTRA
before importing demo, the Xtra theme is enabled, what should I do now.
Greeting Brigitte


Thanks for asking your question at Envato forum.

Contact your Item Author

If they ask about purchase key then collect from Here

Still have any question open a Envato help ticket from Here


XTRA theme can not be updated either see here: https://themeforest.net/item/xtra-responsive-multipurpose-wordpress-theme/20715590, that’s the cause of my problem
I bought this theme from you in October 2018, you can not import demos.
Greeting Brigitte

I have saw that item that account is suspended.I think you will not received any kind of support from that item author.
you can getting touch with Envato customer success

They would like to assist you.