Whoops! We're having some problems logging you in. Please contact customer support for help.

I have been trying to get ahold to Envato for days the site on my end isn’t working sys ---- Whoops!

We’re having some problems logging you in.
Please contact customer support for help.

If you are having issues with the item you bought then that’s a conversation to have with the author and not envato

No thats not it, i cleared my browser and logged back in and it show i don’t have a subscription. What in the heck all i have is issues with your site, why is it showing now i am not subscribed?

I have to get this project completed and i can’t even use my account, and no one will get back with me.

Do you mean www.elements.envato.com is showing you as not subscribed?

Correct, i just bought the other day, i was on there today and all of a sudden i got that whoops message and when i restarted and signed back in my subscription is gone

That link above https://help.elements.envato.com/hc/en-us/requests/new is the best option (they can take a day or two to reply if it’s busy)

Otherwise:

  1. Try a different browser?

  2. If you go to your account https://account.elements.envato.com/subscription what does it say there? Esp. in the list to the right?

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i am having the same issue… i cannot login to themeforest to download my themes i purchased… my project is delayed!

@mistypurplespark7 if you’re having trouble logging into Themeforest, please visit the Market Help Center here:

There are some troubleshooting steps there, and a way to open a support request if you’re still unable to get in.

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