It’s not a money grab for the authors. It’s a money grab for Envato. Envato could have served themselves and their creative community of authors and customers better by keeping the credits option and eliminating the “Handling fee” while increasing the bottom line price point of the products. (as they have been doing quite a bit lately anyway) In doing that, Authors and Envato make more money and customers don’t feel like they are being screwed over. It’s the one or two item purchases that will hurt consumers the most. If I by 50, 25 dollar items singularly over a 1 year period, I’m now spending 1,250 dollars plus another 100 dollars in “fees” Lol! who wants to do that. That could be 4 more 25 dollar items purchased but now Envato has that money. Not the authors. I just feel it is a peek into Envato’s future. They seem to be outgrowing or forgetting their niche as they compete in overall online marketplace.
I agree 200%, I think whatever this is, it deserves an intervention in the Envato office.
Its always a big mistake treating a big number of customers like they are the same market, and have the same needs.
I´m just thinking for myself, would I go to AudioJungle and buy a 2$ sound effect I would need once in a while (if I did not have author credits). Sadly I think I would go elsewhere if I had to pay equally much in fees as for the item itself.
No, it is correct. I don’t go buying 140 items at once. I buy items on a daily basis, as things come out, or I see things I like.
Yes, but it was an option, an option people liked to avoid.
For a lot of companies it will. Often times they would add funds to their account one time in big instalments. That would generate one invoice. Then they could use their account balance over time. Now, every single new day they will have to get a new invoice, along with an additional $2 fee.
If you saw some of the replies in this thread, then you would know several authors have around 40% of sales coming from credit. 90% is from the entire marketplace as a whole. This WILL affect those authors.
This!
Logistically speaking it is incorrect. I mentioned that. Don’t cause confusions for buyers mates. I was saying that the transaction fee occurs per transaction, not per individual item in the cart.
If you checkout with 10 items, there is a 2$ fee, if you do so with 500 items, it is still a 2$ fee. The fee is per transaction, not per item.
Yes, per transaction. However, people do transactions every day. The $2 will add up! You expect us to wait weeks or months to get all items in one cart then check out? That’s ridiculous. Projects come and go on a daily basis. Going to be even worst for companies now with all the added paper work.
If you’re going to edit other peoples post to not cause confusion, you should edit your post to say “It has been an OPTIONAL choice since a long long long time ago.” You have to see that the people complaining here, are the ones who added credit to their accounts. Not the ones who paid the $2 handler fee.
It doesn’t matter what the overall market is. your basically saying the authors who do make around 40% of their sales off credit are disposable.
Not at all. I’m saying exactly what I wrote. Don’t interpret!
I said we don’t have enough stats about this to make a sure assesement on the impact on authors.
Direct from Envato Elements:
“Future proof licensing, even if you unsubscribe: If you unsubscribe, you can’t download items from Envato Elements any more. But any existing uses that you registered are still covered. Now that’s peace of mind!”
My mistake! Sorry for that! I was thinking of multiple things at once! Doh on my side!
I am an AJ author and have been an Envato buyer of music, stock photos, stock video, and WordPress themes for close to ten years.
My last month of AJ sales invoices reveals that 30% of the purchases were made with Envato credit and 70% with credit cards and PayPal.
When I am acting as a buyer, I have used credits to make purchases here, and like this method. It makes my job easier. I create videos and websites for a lot of different clients, and I like the convenience of making purchases for those projects on an as-needed basis. Sometimes I buy several things at once, and sometimes I only need one or two items.
I understand that without credits, transactions will be subject to a handling fee going forward, and saving several items in carts and purchasing them together will allow me to minimize the handling fee. However, as stated in the previous paragraph, it creates an inconvenience and additional expense for me in those situations where I don’t have a need to buy multiple items - and don’t have the luxury of time to wait until I collect a number of items in the cart. The project is on a deadline, and I need to buy one or two items immediately.
So, there is my feedback from a buyer perspective.
As a seller, a change is being made that will remove this buying convenience for a portion of our buyers, who will now face an additional handling fee that they didn’t have to pay before when using credits.
I agree with @gballx that perhaps the best method of dealing with this from a PR standpoint, would be to work that fee into the cost of items to create a “the price you see is the price you pay” scenario. Because the new experience to those loyal customers who favored using Envato credits isn’t going to be a good one.
It’s an issue of perception, and I don’t think it creates a positive perception when customers who are purchasing a $2 AJ sound effect they need immediately (because they’re working on a deadline) are greeted with a handling fee at checkout that costs as much as the item itself.
Btw, as I just noticed, the commission for payment has become $1.
The handling fee? Really?
Oops, sorry, my mistake. I just checked it on a small price item, when I choose an item for $ 20 the commission showed $2.
Ah! That would have been a step forward!
Honestly, the amount Envato makes off of the authors should be enough to remove the “handler” fee to begin with. At least for baskets that end up being more than $20. But, I do have to recognize that Envato is a company, and they care about their bottom line xD
Just to make it clear, there is a lot of great quality content on the Envato marketplace from Authors. I think prices are cheap as it is, and that is not what I’m complaining about. Authors on the market I believe actually deserve more.
I’m just mad at Envato’s decision to suddenly make a change that was convenient for people and companies that has been here since day 0, and the “handler” fee is now a must instead of an option.
Why do you feel it is necessary to argue with customers who are already angry and complaining about this? Don’t you think that this will only do more to drive them away? I don’t think you are helping to diffuse this situation. Surely it’s a better idea to just allow people to vent their frustrations rather than winding them up? I know that you’re not deliberately trying to wind people up and that a lot of your replies are aimed towards providing facts, but many of your comments are combative. There’s likely going to be more angry customers who will find their way here once they realise that their usual monthly payment option has been pulled out from under them without any warning. It is only fair that they should be able to voice their concerns, since they have this facility to do so.
After 7 years being a member and purchasing around 1000 themes, scripts and graphics I’ve never minded letting my heart out on this forum when envato did changes in the platform/company setup. If it was moving to usa, changing price setting or refusing to listen to members opinions on downloads etc. But this… This is the single worst decision I’ve seen, and then let the buyers know this monumental change one (1) day ahead of it going through… I simply have no words…
I just paid my $2 handling fee purchasing a store locator on codecanyon and no matter what you say, this is a price bump for every single customer on envato with $2. And it’s so extremely poor handled.
I didn’t think I’d ever say it but I’m afraid our relationship just came to an end.
The points I made were simply aimed at getting facts correct. Misinforming is not the greatest idea as this has a great trackrecord of turning sour, as more and more people pick up on misinformed arguments rather than the truth ending up in new theoried that lead to the end of the world scenarios ( see VAT, auto-withdrawal, all ADP threads )
Voicing your concerns is everything we want to hear, but at the same time I’m making sure that the information relayed is not false or had the distorted truth. Past experiences with the forums ( see VAT, auto-withdrawal, all ADP threads ) have thought that it’s better to step in and move the conversation back on track the let it spin out of control, in the end resulting in absolutely nothing constructive, but, the contrary, filled with insults and off topic.
Not here to censor opinions or stop conversations in anyway. Mods are just here to keep threads factually correct and on topic. I can understand buyer frustrations and they can gladly voice them!
@criskcracker Let’s wait for a response from James, the moderator @Enabled obviously did not come up with these rules! We wait quietly and peacefully! A minute of truce …
Good mood to you all!
Thanks mate! Much appreciated! As I said before, yep, this is the greatest idea! Let’s wait and see what staff have to say! Maybe we’ll get more insights on this!
Today i realised the new changes. Its just awefull. I just use the buy credit options. Why they didnt just update the prices for the items…
I also believe its just making better profit. Really bad decision.