This is the elephant in the room. For example its a lot of great feedback and ideas on the Audiojungle forum, but a contact person specifically assigned or specialised in Audiojungle content is missing from Envato. When somebody from Envato is joining a thread it´s seen as happy miracle.
If every marketplace had a Envato contact person specialised in that marketplace better business decisions could have been made for Envato and authors. The 2-way communication would also improve dramatically I think.