We're fed up with Ticksy. What are the alternatives?

Envato Authors Author Hangout
68

Hello to all!
Now there are many support systems. But all work for comfort of developer only.
We changed the approach to support and developed a ticket system that is convenient for both a developer and a client. This’s called Ticketrilla.
The client gets support without leaving his site and the developer gets a powerful platform with easily complemented functionality.
The matter is simple. Ticketrilla consists of 2 plugins that connected directly with each other.
The client’s plugin is absolutely free and is in the official catalog of the WordPress, and the developer’s plugin costs only $35. This price for support systems is very low. Addons cost $10 each. We have released the addon to support of Envato licenses and will soon release an addon for response templates and an translator-addon.
So, the work of the support system does not depend on third side, does not require monthly payments and works stably and safely for all participants.
The functionality is not very wide yet, but we are constantly working on it and are releasing addons. In addition, any developer can release their own addon and even sell it. We are not have anything against it :slight_smile:


69

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70

Can’t login to your system mate! :slight_smile:

71

Hello,

We would like to introduce you our newly released product. Helpviser is a CRM platform that includes a “support portal” and comprehensive analytics tools for Envato Authors. If you are using Ticksy, you can transfer your tickets and your customers to Helpviser with API integration.

Here is a list of some features:

  • “Envato purchase code verification” for support tickets.
  • You can view specific information belongs to customers who open a ticket. These are license type, review, comments on Envato product page, country, support period.
  • You can track your sales and other Envato data with a detailed and user-friendly interface.
  • You can receive live notifications from Envato (new sale, review, comment, new badge, etc.).
  • With Slack integration, you can also receive live notifications via Slack.
  • By linking your Google Analytics account, you can compare the traffic of your Envato page with other metrics such as the number of tickets opened and the number of sales.
  • Customers can be added to your MailChimp lists with their permission. Thus, you can send a marketing bulletin for your new products.
  • Additionally, you can view details such as payouts, statements.
  • There is no limit on the number of “Support Agents”. You can create as many users as you want.

In short, it is not just a customer support portal, we have developed a comprehensive but easy-to-use CRM where you can get to know your Envato customers better and analyze your sales in detail.

It has been verified by Envato in Market Extras as well.

You can browse our website to see all the other features of Helpviser:
https://www.helpviser.com/

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