We have extended a support license with an itmem that we have purchased, specifically with
Visual Composer: Page Builder for Prestashop, when we wanted to put a ticket to the author and we have put the purchase number tells us that you can not, can you help me?
The best way to get this support is Contact your purchased Item/Plugin Author.
Hope they will be very happy to assist you.
Thanks for asking your question at Envato Forum.
Contact with your item autho from here
If they ask about purchase key then collect from here
Still have any question open a Envato help ticket from here
Yo are all right
I will try