I also contacted these emails: firstname.lastname@example.org with this useless answer:
Jun 2, 2020, 6:52:37 PM GMT+10
Thank you for reaching out and I hope you’re doing well. My name is Levi, from Envato Customer Success Team.
We sincerely apologize for the late response as we are affected by the global crisis that we are facing right now which also affects our response time.
It appears that your account is currently locked due to an active dispute with PayPal. Please note that if you open a dispute or file a chargeback, your Envato account will be automatically disabled as a security measure and you will not have access to it until it’s resolved.
Please be informed that we do not have access to the author’s support website. However, if it’s showing that you have no purchase item, there is a possibility that you signed in using a different account.
If you go to their support website https://support.smartdatasoft.com/?envato_item_id=11336599. The first page you’ll see is this: