How do I get to renew for the price stated in the email?
Upcoming Support Expiry + Pre-Expiry Extension Offer
Impreza – Multi-Purpose WordPress Theme
Email says Extend support for $16.88
Price will increase to $23.63 from 08 Nov 2020
says Hurry, 3 days left!
May be when the email sent you there was a discount offer from the theme author and the extended support price was less.
This is the correct pricing rule for Extending and Renewing Item Support:
Item support is a service provided by many authors on ThemeForest and CodeCanyon. Having support for your purchased item means that the author will be available to you, the buyer, to iron-out any p...
within Support period (before expired) for renewing have to pay 62.5% of the item price.
The emailed offer says until NOVEMBER 8 and this is only NOVEMBER 5?
Envato ThemeForest does not keep track of offers and stand by them?
I checked the date and as I have mentioned may be there was a discount offer from the theme author and the author decided to off the discount offer. extended support price depends on the item Realtime price.
ok I contacted the theme author.