Hi. I’ve been stolen. My last project was located on another server with my theme license. I need to regenerate my Item Purchase Code. Could you help me? Thank you/
regenerate Item Purchase Code not possible. but you can contact the theme author and let them know. author will help you to unregister the theme license from old server so that you can use that license for new server.
How to contact an author to get support for any Item issue or for any technical query:
You will need to remove and delete the other project too
I need to deregister the theme from a website what I can’t access. I tried to contact to author’s themes but they didn’t help me with this. They sent me with Envato so I’m confuse. So what should I do now?
Use this link → Envato Market Help and Support and get in touch with Envato support. They’re the only ones that can help with these things.