register a theme that said already registered (while not)

Envato Customers Web and Code
1

Hello, I’m trying to register a purchase code into a website. It says that this code is already used but the website mentionned is the same where I’m trying the registration. can you help please ?

2

Hi @MariaPauchet,

Please contact the author of your purchased theme, the theme author will assist you.

How to contact an author to get support or for any technical query:

Thanks