Qode interactive registration problem

hello everyone, I’m trying to register again my theme after a provider change. Unfortunately I cannot register again because when I insert my purchase code and email, wp writes “please wait” and never move from that situation. I have the last version of bridge 26.7 I just made a new installation with new username in wp…I mean not using the old user when I bought it.
how can I solve?
thank you for your attention