Hi,
I have received emails from some customers who want to purchase but are Paypal as the only payment method presented.
Latest customer is in Brazil. Why is the credit card option now showing in some Countries?
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There has been issues with Envato ( payment ) system in the last months, you’re not the only one.
( Similar forum posts are already here )
Contact support for more information.
@KingDog @BenLeong Many users are unable to purchase products due to the lack of payment methods. Have you considered adding more payment options?
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Hi all. We are regularly looking at other payment options, but it can be a slow process as priority is generally given to regions that have no viable payment methods.
Generally, the most common reason for an option being blocked is fraud risk: in this case, it looks like credit card payments from Brazil had a significantly higher rate of fraudulent transactions (which lead to payment reversals). As a result of this, we currently don’t offer the credit card option for that country. We don’t see the same problem with PayPal though, so customers in Brazil can still pay via PayPal.
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