Purchase options Visa unavailable


#1

Hello,
I was trying to purchase an item using visa payment option, yet there is no longer an option to select visa as a payment option, only options are paypal and envato credit. I believe the problem originated when I attempted to use paypal/skrill as a payment option when i was facing some issues with my credit card, I believe by selecting paypal as a payment option (just to test it out) the option to use visa as a payment method has been permanently disabled, and now in order to make payments i must go through paypal or envato credit only.

To prove this theory, i created another envato account with an alternate email address of mine and the option to use visa as a payment method is available on the new account. so the issue is only with the account i clicked to pay with paypal once. I would appreciate any insight and if someone might be able to offer a solution.

I apologize if this is not the correct place to be posting this topic,I have posted a ticket support request yet was running on a deadline and was hoping i could get some advice from the community.
Thanking you
Sameer Ali


#2

Hey there. Unfortunately only support can assist you with payment issues. The community can do nothing much about internal accounting issues. Please wait for a reply to your ticket. Cheers!


#3

I understand, I am waiting for the support team at the moment and hoping it will be resolved soon. Thankyou for you help, much obliged :slight_smile:


#4

Happy to have helped and I’m terribly sorry I can’t assist you further, but support will most certainly help you out! :slight_smile: