Need HTML help

I have purchase an HTML template just a few days ago. I am not able to receive the help I need from the author. I am very good at following tutorial. But no tutorial is provided.
I like the template I purchase, but I need to modify it.
I need help with this please.


Please contact Item Author to get item support How to Contact your purchased Item Author and let them know. Item author will be happy to assist you.


You obviously did not read what I wrote. I have been in contact with the author. It is hopeless.

It really depends what you are asking for help with as it’s not possible to have tutorials etc for carrying out general editing of html or css etc.

Could it be that the author is not helping because what you are asking for help with is outside the scope of support?

I thought you mean you didn’t find the way to ask the author.

according to envato Item Support policy customization is not a part of support. But any technical query author have to answer and assist customer in case of reported bugs and issues. Also for each item should have a well documented how to setup, how to make update Item, bundle plugins etc. So that customer can make update from their side with the documentation help and if need can contcat author for any technical query.

If your purchased item author don’t reply your support request email then you can post a comments in item coments and ask your query (Please give them time to get back to you).