Please help, i’ve been looking for a Helpdesk Portal with theses requirements…
Here are some of the requirements
A. System
- Run on IIS and MS SQL
- Responsive webpage
- CSS preferred
B. Functions
- Knowledge base
- FAQ management
- Document/file management (with access log preferred)
- Bulletin board (with view log preferred)
- Forum (with read/write security required)
- Announcement (with read/write security required and email distribution)
- FTP server integration (optional but preferred)
- Multi-level user management (required)
- Search engine (integrated or add-on)