Media and LayerSlider Ajax error during Theme installation (Lifeline 2 theme by Webinane)

I have bought a theme a couple of days ago from Themeforest and have the under-mentioned errors, its been over a day now since I raised a support ticket on Webinane but haven’t received a response. My site needs to be completely LIVE in less than a week and the very first step is an issue!!

Not liking the support experience till now! Any help from anyone would be much appreciated.
I have already increased the Wordpress php.ini file limits yet the error still persists…

Lifeline 2 Wordpress theme - Issues:

  1. while installation through set-up wizard, it showed an Ajax error and post set-up of theme, I chose the non-profit blog as default theme to build on and it is not loading the home page with any images or Layer slider for Main homepage banner. Error on homepage banner is: Layer slider cannot be found. please make sure you have used the right shortcode or method to insert the slider and check if the corresponding slider exists and wasn’t deleted previously.
  2. the LayerSlider plugin is not getting activated and its asking to buy the license!.. E rror shown is: Update Failed: License activation is required to receive updates. Please read our online documentation to learn more. You need to activate this site in order to get upgrades or premium support for this plugin. Purchase a license or enter an existing purchase code.
  3. The Demo importer is not working and gives Error: Sorry, you are not allowed to access this page.
  4. the WOOCommerce plugin is highlighting an outdated entry with this E rror: Your theme (lifeline2-child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce .

Awaiting a response to resolve these issues.



If you have problems with your purchased item, I strongly recommend you to contact the author for bugfix support. In this case to reach the author of Lifeline theme please access this url:

Have an wonderful day!

1 Like

So essentially Envato won’t do anything wrt paid support for a product purchased from Envato Market?!

Disappointing response.

You are getting support only from theme author (for the price which is included in theme).
And is still weekend (in some countries).