Hi all. Similar to last month, I’ve starting a centralised discussion for any January Market payment comments, so these are more easily monitored by staff. We’ve used this format for a while in the Elements area, and it’s much easier to keep track of these compared to having threads scattered in all the different content areas.
All Author payments for Market and Elements are now processed through our new payment system: some Elements Authors have been on this system since February, and the final batch of Market authors were added during November.
Market payments are processed on the 15th of each month, or the first business day after this if that falls on a weekend. That means that the January Market payment run was processed yesterday.
Some ground rules for this thread:
If your account has issues connected to compliance checks, please open an Author Support ticket instead of posting here. That way you have a private channel for questions and information about your account, and you will be dealing directly with the team that can help you. Public speculation about the reasons for a blocked or returned payment is not helpful: nobody on the forums will have enough context about your account history, location or bank.
If you are posting about the status of your payment (e.g. “got my email but no money received in my account” or “my payment has arrived!”), please include your country, and the payout method you have chosen. That’s useful information for everyone here.
If this is your first time receiving a monthly payout through the new system, include that in your post as well. First-time payments tend to take a little longer to process, due to compliance checks required by payment processors.
Also, if you need more information on how to set up an Market payment method, refer to this Help Centre article for more detail: